User Score
3.8

Generally unfavorable reviews- based on 156 Ratings

User score distribution:
  1. Positive: 36 out of 156
  2. Negative: 92 out of 156

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  1. Sep 30, 2019
    3
    Don’t like the commentary.
    Why get rid of eddy o. and doc Emrick?
    Chelsea Dagger is still not in the game.

    Fans and players want to feel like their really at that game and scoring a goal hearing that song makes it seem more realistic.

    NHL 19 and 20 both are disappointing Ea sports should consider cutting some of the bs out of these games and give fans and players what they want!
  2. Sep 26, 2019
    0
    This review contains spoilers, click expand to view. I feel like I paid $90 CAD for what other game companies would call a downloadable update. The graphics have been largely the same for 5 years of this game. Instead we pay almost $100 for a roster update with minor tweaks. I wish I could return this game. Not surprising from EA though. Expand
  3. Sep 30, 2019
    0
    Same game! Adding things that no one cares about, be a pro not even touched again. Only HUT for money making purposes is focused on
  4. Oct 24, 2019
    0
    Pathetic. Just Pathetic by EA. Graphics are still **** Everything looks plasticky and glossy. The ice looks like nhl 94. Most notably the crease. Players bodies look skinny. Graphics have gotten worse since nhl 16. EA is lazy enough to bring back be a pro untouched, and make world of Chels new eliminators mode worse bc you have to keep playing to stay in your tier. They Can't even add allPathetic. Just Pathetic by EA. Graphics are still **** Everything looks plasticky and glossy. The ice looks like nhl 94. Most notably the crease. Players bodies look skinny. Graphics have gotten worse since nhl 16. EA is lazy enough to bring back be a pro untouched, and make world of Chels new eliminators mode worse bc you have to keep playing to stay in your tier. They Can't even add all the equipment players wear like the bauer re akt 95 and 150 helmet. All they did was change animations for goaltenders and shooting. Goal scoring is basically cross crease cheese or spamming one timers from the point. Skating is no longer physics based and there is no momentum in strides. Deking is still horrible. You can't do c cuts or 45 degrees or stride dekes like before. Old gen deking was the best. Playing online isn't fun at all. Glitchy and Hut is pay to win again. Facescans have gotten worse. Last year, every new player had their faces scanned had messed up helmets with their hair glitching and it tilting up on their heads. Now everyones head is tiny. Franchise mode is a fail, slow as hell, and is so unrealistic. We can't even upload custom rosters or game strategies.The entire game is an arcadic mess with unrealistic goals, penalties, and AI. yet people call it a realistic game. Having a penalty every poke check and stick lift attempt isn't realistic. It's garbage. AI is horrible. Especially on the special teams. Everyone just runs the 1 3 1 trap because your own ai will just skate into them instead of swinging to get open for a breakout. The camera angles suck. Theres no custom camera options. This game was hardly innovated at all. I want EA to see why we despise them as a company. Their greed for just a simple game update is beyond despicable. I live and die for hockey, and what they have done is create a game for the beginners who don't know hockey and just cheese the game. Expand
  5. Nov 24, 2019
    0
    EA has once again managed to make an awful game worse. They clearly have no clue what they’re doing with the series. The gameplay is worse than last years, and has been consistently getting worse since nhl 17. They keep adding features to the gameplay to try to make it more like real hockey that don’t work. I find it hard to believe that such an incomplete team can still have a job. TheyEA has once again managed to make an awful game worse. They clearly have no clue what they’re doing with the series. The gameplay is worse than last years, and has been consistently getting worse since nhl 17. They keep adding features to the gameplay to try to make it more like real hockey that don’t work. I find it hard to believe that such an incomplete team can still have a job. They all should be fired. The series is directionless, their quality is worse than the 2k games that got ran out. Expand
  6. Dec 13, 2019
    0
    Legend says that there are 50 people in Canada that are very poor at gamedev and knows nothing about the hockey. All of them works for EA.
    Yes, the've managed somehow to add new animations, introduced defensive skill stick but it's not helping. And they did it because you have to do SOMETHING to resell same game every year.
    If you are an hockey fan then you'll play it - because there's
    Legend says that there are 50 people in Canada that are very poor at gamedev and knows nothing about the hockey. All of them works for EA.
    Yes, the've managed somehow to add new animations, introduced defensive skill stick but it's not helping. And they did it because you have to do SOMETHING to resell same game every year.
    If you are an hockey fan then you'll play it - because there's no way to go.
    And thats whats this game is about - rip some money from desperate hockey fans. Once by buying almost the same game every year, and second from ingame store.
    Yest, that game is pretty much Pay-To-Win nowdays - if you want to be competetive in HUT you have to pay extra. And pay for almost every new event or youl'l have to do a lot of heavy grinding.
    Pretty example: one objective is to earn 1000000 squad battle points, for each win on highest difficulty you can earn around 2000 points - if you win and if you win by 5 or more goals an small little extra. Each match is taking at minimum of 20 minutes. So, you need to spend 1666 hours of battling hardest CPU to get 4 collectible.
    And you need to spend 9 of collectibles to get card with good stats like 89+ OVR.
    Yes - almost 70 days of constant grinding and you still can't buy single best card.
    Don't forget that you will spend a lot of time in auction house. So HAVE FUN.
    Thats for HUT. Outside HUT there's still plenty of bad thins.
    Still, for years, 30% of time in game you'll be watching cutscenes - and most of them can't be skipped. Watching the same crowd every single faceoff makes mi sick.
    Pass Assistant should be be named "random pass disruption", learning how its works was an disaster when i was learning. I play mostly without them because sometimes closest player is one on the bench and you'll be passing nowhere.
    A lot of gamepley is directly connected to the animation system - even passing and changing players - and it's very unnatural.
    Yupe, the game is extremly unfriendly to all new players. Controls are instane if you play for fist time, ingame tutorial teach you almost nothing. Matchmaking sux as hell. I'm getting bored after scoring 5 in first period but most thinks "lets see if i can make 20:0", because 80% of players are playing this game for decades.
    I've started with NHL 15 and NHL 20 is last for me, unless game will be totally redesigned.
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  7. Dec 13, 2019
    1
    Nhl19 when its was new. Why not listen to the gamers. EA will nerver learn about there misstakes. I think they hate there customers.
  8. Sep 26, 2019
    0
    EA puts little effort in improving the NHL series mainly because they don't need to because there is no competition and they know you'll buy it anyways since they are the only hockey game on the market.
  9. Nov 2, 2019
    0
    Game is ridiculously stupid now. **** goals , blow outs... horrible . And please put it back to team play with the pro teams not like this stupid pond hockey crap !!!!
  10. Nov 17, 2019
    0
    Same old stuff... ea making this a bs game as always. Skipped the last 3 years of hockey hoping they'd actually make it fun. Just a stupid pay to win game for HUT. Yay!!
  11. Dec 18, 2019
    2
    Same old **** copy paste cash grab. For the love of god ea please give us connected franchise back. But since you guys dont listen to the community I doubt itll be back next year.
  12. Dec 21, 2019
    0
    This review contains spoilers, click expand to view. I would like to say that this year nhl20 is beyond no good due to give and always and lack of the player being in the spot I set up and passes and 90%of the time gives it up to the opposite teams player and with saying that I am u happy and will not be buying my more of these games from ea sports
    Hope u find the tuen up you guys need to fix these **** game **** you ea sports
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  13. Dec 26, 2019
    2
    Games slower then last year with passing and skating with noticable downgrades. Last year was actually good. It's a dont buy. Stupid game.
  14. Oct 1, 2019
    0
    The exact same game as last year and the year before and the year before. Come on EA!!!!
  15. Sep 14, 2019
    4
    Avoid this game. I’ve put 12 hours into it and I’m going to switch back to playing NHL 19. The new scoreboard is terrible, the new play by play is terrible, and the new franchise mode is terrible. It’s just all around terrible.
  16. Sep 27, 2019
    0
    A lot of things wrong with the game for one if you played one nhl game you've played them all only thing different is the roster .....penalties are one sided if a team is on a losing streak they are 100% going to beat you no matter what the dynamics of the game is absolutely **** zero is my rating for this hunk of junk
  17. Sep 11, 2019
    0
    Not much has changed from 19 few new menus new scoreboard. Goalies are a little better. Would like to see EA put more effort into improving the gameplay
  18. Sep 13, 2019
    4
    Are you serious? Its NHL 19 with another color menu, new useless score line in the bottom of the screen and new voice of commentary. Nothing else. The same ugly menu and interface, same ugly jersey choice and ridiculous camera view after referee stops the game. I am so dissapointed, this is a spit to face of old NHL fans. GTFY EA.
  19. Oct 26, 2019
    2
    Very much like last years with a few new features added in. Again, the NHL 20 community is one of the cringiest out of any game community. The lack of common sense has dropped down to an alarming rate when playing drop-ins. If there was some sort of matchmaking system where I could play along with people that are capable of making normal decisions, this game would probably be rated an 8.Very much like last years with a few new features added in. Again, the NHL 20 community is one of the cringiest out of any game community. The lack of common sense has dropped down to an alarming rate when playing drop-ins. If there was some sort of matchmaking system where I could play along with people that are capable of making normal decisions, this game would probably be rated an 8. But, nope. Faceless selfish, cowards ruin this one. Expand
  20. Sep 24, 2019
    0
    It SUCKS ass tbh
    Not worth the buy gameplay is horrible and glitchy and has been since NHL 15 I'd say
  21. Oct 4, 2019
    2
    I only play hut and this is the same garbage as every other year again we have a small cut and paste of changes and no fix to the mess of a game that's this is still from 2016. They keep advertising full control of players which is still a massive lie as the gameplay is tuned and balanced in batch not per individual stat. So again you will have games where you get an advantage and gamesI only play hut and this is the same garbage as every other year again we have a small cut and paste of changes and no fix to the mess of a game that's this is still from 2016. They keep advertising full control of players which is still a massive lie as the gameplay is tuned and balanced in batch not per individual stat. So again you will have games where you get an advantage and games where your players are complete dorks. Online is filled with gamers who love all the loopholes of poor design and are happy to exploit them to nausea and call that skill. In a game with so much control taken away from you by momentum harvesting you are pretty much helpless to play anything that resembles hockey. Apparently exploitable cheats are what these gamers think is skill. I cant see why EA cant just let the stats be the stats and stop having sliders easily manipulated by exploits ruin the game. It's sickening and can't wait for a rebuild of this mess or a new software company, hopefully a kickstarter group to make a game worth playing. Expect to buy the only product available and have these problems its clear the model is cut and paste and the game designers have an overwhelming sense their game is not as godawful as it is. In my opinion you cant get a worse gaming experience. The game is so broken there are constant tuner changes all disrespectful that they are practicing attempts at software on your dime. This game is so bad I'd even hint they at times take out Nhl 20 and replace it with an earlier version maybe even NHL 16-18 while they'd attempt to make changes to the real NHL 20. Current tuner is NHL 20 1.20 suggesting this may be Nhl 16 with 20 updates. Feedback on the forum is useless they have place forum terms which does not allow qualitative constructive criticism. No customer service numbers either. Do yourself a favour and stay clear. Expand
  22. Oct 14, 2019
    1
    I really really think this is a good game. Best NHL game since NHL 14. Actually even better than that. I love the new shooting and puck pickup system, maybe it could be tweaked a bit but it’s best it has ever been. I also love the improvements done on franchise mode. Finally even the past stats view has been renewed! The mode could do a bit better explaining the new features, but anywaysI really really think this is a good game. Best NHL game since NHL 14. Actually even better than that. I love the new shooting and puck pickup system, maybe it could be tweaked a bit but it’s best it has ever been. I also love the improvements done on franchise mode. Finally even the past stats view has been renewed! The mode could do a bit better explaining the new features, but anyways great improvement. Main disappointment I have is that be a pro didn’t get an overhaul, maybe next year...


    Update...
    And surprise, surprise, they broke it. Don’t know what the hell was tweaked in the updates, but single player is now basically unplayable. Great job EA 1/10

    .
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  23. Mar 13, 2020
    0
    I'll admit I made a mistake buying this game. Why did I think it would be any different. Growing up I used to love hockey games but lost interest because of how the difficulty is adjusted in these games. For this one, it's worse than its ever been. Skip this even on a sale. Never again. The opposition AI runs a trap while still playing ultra aggressive somehow. The enemy makes a pass everyI'll admit I made a mistake buying this game. Why did I think it would be any different. Growing up I used to love hockey games but lost interest because of how the difficulty is adjusted in these games. For this one, it's worse than its ever been. Skip this even on a sale. Never again. The opposition AI runs a trap while still playing ultra aggressive somehow. The enemy makes a pass every time you hit or pole check. If I am losing I would rather not feel like I am being cheated. Which is how I feel after buying this game. Now you couldn't pay me to own it. Expand
  24. Jun 14, 2020
    0
    This game will manipulate you, disappoint you, and leave you raging mad. Imagine playing golf, you sink a hole in one, but then EA decides you did it too quick into the game, removes the hole in one, then proceeds to build a 200ft wall in front of you and the hole. That’s what playing this dumpster fire feels like, and it’s been that way since NHL 15. Idc how much money EA makes in packThis game will manipulate you, disappoint you, and leave you raging mad. Imagine playing golf, you sink a hole in one, but then EA decides you did it too quick into the game, removes the hole in one, then proceeds to build a 200ft wall in front of you and the hole. That’s what playing this dumpster fire feels like, and it’s been that way since NHL 15. Idc how much money EA makes in pack sales (from you jerks that keep handing them your wallets), they DO NOT reinvest in this game to make it better. Unrealistic, overpriced, and guaranteed to ruin your day. WHY DO WE PAY MONEY FOR THIS?! Expand
  25. Oct 27, 2019
    3
    This game I did not like ,do not have Russian hockey League.And so all the same .The columnist is the first in Russia.Good game
  26. Nov 5, 2019
    2
    I’m not complaining about the game being the same and if your not expecting that from Ea by now then you should be but this year they out did themselves and I’m about list a lot of problems with the game. The menu haven’t changed in 2 years, franchise mode is the same with some morale changes, be a pro has skills you can unlock but nothing else changed, ultimate team as two packs that youI’m not complaining about the game being the same and if your not expecting that from Ea by now then you should be but this year they out did themselves and I’m about list a lot of problems with the game. The menu haven’t changed in 2 years, franchise mode is the same with some morale changes, be a pro has skills you can unlock but nothing else changed, ultimate team as two packs that you can buy that are not special packs, in world of chel mode Is pretty much the same, the sets are pretty bad in ultimate team. Why do sets though when you can buy packs right? Overall nhl wise it’s pretty much the same as a game though it’s a piece of garbage and you definitely should not buy it. Expand
  27. Nov 11, 2019
    3
    EA has still yet to figure out how to scale difficulty modes in a way other than increasing the AI speed and stick checking ability. Players with 95 speed should not be caught from behind by players with 78 speed on ANY difficulty, only to get stick checked. It's lazy and pathetic that they have yet to figure out a way to make AI smarter.
  28. Dec 21, 2019
    0
    Control is awful. Players can do not what you pressed. For example player can make high-sticking instead of one-timer slap-shot.
    AI looks like cheater. If he decide that you shouldn't make goal than you can to forget it. If he decide to hit your goal he'll did it anyway.
    And as usual we have loot-boxes in HUT. Cost a lot, drop is small. Graphics and game-play like NHL 19. Looks like
    Control is awful. Players can do not what you pressed. For example player can make high-sticking instead of one-timer slap-shot.
    AI looks like cheater. If he decide that you shouldn't make goal than you can to forget it. If he decide to hit your goal he'll did it anyway.
    And as usual we have loot-boxes in HUT. Cost a lot, drop is small.

    Graphics and game-play like NHL 19.
    Looks like EA just set new number in name of game and sells it.
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  29. Feb 5, 2020
    3
    I have never written a review for anything ever. This is a first and I am writing this because I am angry. Offline is fine but playing online like World of Chel for example is god awful. This game will give you the worst cpu possible. My friend and I will outshoot teams 35 to 12 and will loose 6-5 somehow. This game is just purely awful. And Goalies are awful as well. they can not play theI have never written a review for anything ever. This is a first and I am writing this because I am angry. Offline is fine but playing online like World of Chel for example is god awful. This game will give you the worst cpu possible. My friend and I will outshoot teams 35 to 12 and will loose 6-5 somehow. This game is just purely awful. And Goalies are awful as well. they can not play the puck at all. Expand
  30. Mar 9, 2020
    0
    This **** game is the worst piece of **** I have ever wasted money on. EA you all **** suck. You are just repackaging the same piece of **** nhl games. I will never buy an ea game again. **** you.
  31. Mar 27, 2020
    1
    I started playing NHL back in 2015 and I thought the game was getting better every year... until now. This game introduced some excellent new modes for HUT such as squad battles (a single player competitive mode with good prizes) and rivals (the online equivalent). However, these new modes are squandered by the absolutely God awful gameplay. Multiple times, and by multiple I mean like atI started playing NHL back in 2015 and I thought the game was getting better every year... until now. This game introduced some excellent new modes for HUT such as squad battles (a single player competitive mode with good prizes) and rivals (the online equivalent). However, these new modes are squandered by the absolutely God awful gameplay. Multiple times, and by multiple I mean like at least 40 times I would be playing and holding a significant lead Expand
  32. May 21, 2020
    0
    This is a good game.nice graphis. But we need better career mode, more gameplay style
  33. May 7, 2020
    0
    This game is so bad. EA doesn’t give a **** about any of us and just releases the same game ever year. It doesn’t matter what game mode you play, GM Mode has glitches every single game EASHL has the worst AI ever created online versus or any other online mode is a glitch fest. This is a disgrace. If everyone could just agree to not buy the next nhl that would be great because that wayThis game is so bad. EA doesn’t give a **** about any of us and just releases the same game ever year. It doesn’t matter what game mode you play, GM Mode has glitches every single game EASHL has the worst AI ever created online versus or any other online mode is a glitch fest. This is a disgrace. If everyone could just agree to not buy the next nhl that would be great because that way everyone could still play online and EA wouldn’t make money off the same garbage they put out every year. **** you EA Expand
  34. Apr 28, 2020
    0
    This review contains spoilers, click expand to view. **** game same as last year just go 2 on 1 pas and it is immediately a goal Expand
  35. May 15, 2020
    1
    Terrible menus. Not so great AI. EA servers are often unplayable in the Spring as they lower the amount of servers nhl gets to use. If there were a competitive company who could make a better version of this game then itd be so much fun.
  36. Jul 4, 2020
    0
    At this point, you would think that EA would put a little effort to the product that they make, but no. I haven't seen this broken game in my life. It is almost time to Nhl 21 and Ps5 and still this game has some simple bugs that they didn't fix. It is the same as 19 and 18 basically. Sad to see that they have killed this game serie so bad
  37. Jun 21, 2020
    2
    Another year, another roster update, still no major improvement from previous games. Main focus is again just on Pay to win ultimate team.
  38. Jun 27, 2020
    0
    This game is absolute trash. It plays more like NHL Hitz than a real hockey game. It makes no sense that a poke check always leads to a trip and a tripping call. How are you supposed to fight for the puck? Easy, check the ever living **** out of other players. The mechanics are dull and seem like a major step backward. In previous games if you adjusted coaching strategy you would actuallyThis game is absolute trash. It plays more like NHL Hitz than a real hockey game. It makes no sense that a poke check always leads to a trip and a tripping call. How are you supposed to fight for the puck? Easy, check the ever living **** out of other players. The mechanics are dull and seem like a major step backward. In previous games if you adjusted coaching strategy you would actually see what that strategy looked like. Now you have just a wall of text. You need a visual! As well there are so many modes that the system is super clunky. It's also terrible at matching skill level. In HUT I have a modest team and just wanted to start playing. After my first game I was matched against a team that had Gordie Howe, Gretzky, Lemieux, Lafleur, Sundin, Coffey and more. What kind of matchup is that when my best centre is Mika Zibanejad? Also, in EASHL mode where you create your own player, the algorithm never matches my character to any drop in match no matter the parameters. This is an atrocious game on all levels. EA should be ashamed.of themselves for releasing such a trash product. I used to buy ever iteration of NHL for years from 07-14 and took a break. Seeing how far they destroyed one of the best sports game franchises makes me want to vomit. Expand
  39. Jul 2, 2020
    0
    Game has made strides and added alot of content. The truth is the engine needs a transformation. Online play is inconsistent and the patches have made the game worse. EA continues to produce poor results and is not held accountable.
  40. Jul 19, 2020
    2
    nothing about this game makes sense. It "coaches you" to press a button that gives you a penalty.
  41. Jul 27, 2020
    2
    NHL 20 is proof that when there is no competition, EA couldn't care less about providing a hockey experience that is worth its price. From disgusting presentation to horrendous AI and lack of game modes from last-gen installments, the list of frustrating issues goes on and on.

    It's both sad and revealing that there isn't a single aspect in this game that is on the level of NHL 14.
    NHL 20 is proof that when there is no competition, EA couldn't care less about providing a hockey experience that is worth its price. From disgusting presentation to horrendous AI and lack of game modes from last-gen installments, the list of frustrating issues goes on and on.

    It's both sad and revealing that there isn't a single aspect in this game that is on the level of NHL 14. Instead of adding face scans for players, overhauling the game event presentation or giving players eyesight in post-whistle situations, their big addition of the year is Snoop Dogg.
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  42. Aug 31, 2020
    1
    ea with the same game every year only focusing on HUT. I dont want to play hut. Put some effort into franchise mode
  43. Oct 13, 2020
    1
    I give it a 1 because its still playable and you can still enjoy playing hockey on your console. I take 9 away due to EA sports neglect to fixing the game and even adding to the list of things wrong with this title. I get it, there's no money in fixing whats been wrong with your game for years... then why would people buy new? Typical greedy business tactics. Well thank you metacritic forI give it a 1 because its still playable and you can still enjoy playing hockey on your console. I take 9 away due to EA sports neglect to fixing the game and even adding to the list of things wrong with this title. I get it, there's no money in fixing whats been wrong with your game for years... then why would people buy new? Typical greedy business tactics. Well thank you metacritic for letting us users do something (albeit small) about it. If you're okay with spending 80+CAD for new rosters then by all means but otherwise your current copy will do just fine. Expand
  44. Oct 14, 2020
    0
    Same game as year ago. Basically you can still play NHL 17 and have the same fun. Another update for full price. Little improvements. By the way, I still have PS4 for only playing NHL. This year I will probably skip NHL 21. Next year probably there will be "next gen version" for PS5. And I don't wanna buy ps5 for only crap like this! The question is: will we see the PC version some daySame game as year ago. Basically you can still play NHL 17 and have the same fun. Another update for full price. Little improvements. By the way, I still have PS4 for only playing NHL. This year I will probably skip NHL 21. Next year probably there will be "next gen version" for PS5. And I don't wanna buy ps5 for only crap like this! The question is: will we see the PC version some day ever??? Come on EA, for how long? Expand
Metascore
77

Generally favorable reviews - based on 26 Critic Reviews

Critic score distribution:
  1. Positive: 16 out of 26
  2. Negative: 0 out of 26
  1. LEVEL (Czech Republic)
    Feb 28, 2020
    80
    Don’t expect a revolution. Yet, it is a very good episode with a lot of improvements, which will be noticed when playing regularly. Whether it's a better puck shooting model, a more detailed manager mode or arcade gaming in CHEL mode. [Issue#300]
  2. CD-Action
    Oct 25, 2019
    85
    In terms of technical achievements, the game is almost flawless. Animations are fluid and natural, without the small stutters from the NHL 19 edition. Nevertheless all the new modes and details are not a revolution or even major changes. [12/2019, p.69]
  3. Oct 8, 2019
    70
    At its core this is still a good hockey game. But it is streamlined too much towards arcade-action while offering basically the same content as last year.