You should read this from the bottom up... Gameforge bought the game from Frogster and no longer allows multiple accounts under one email address. I couldn't log into the website anymore so I opened a ticket. Now my account is banned because I complained...
Your answer: 2013-11-05 14:49:47
[Expletives]
Answer from: Polan 2013-11-05 09:18:56
Hello Enormity,
I'm sorry toYou should read this from the bottom up... Gameforge bought the game from Frogster and no longer allows multiple accounts under one email address. I couldn't log into the website anymore so I opened a ticket. Now my account is banned because I complained...
Your answer: 2013-11-05 14:49:47
[Expletives]
Answer from: Polan 2013-11-05 09:18:56
Hello Enormity,
I'm sorry to inform you that after the investigation the decision is that your account will not be unbanned.
Best regards
Polan
Your answer: 2013-11-03 16:42:07
My account was fine when I opened my ticket. I was able to log in and play normally. I'm assuming that the person handling my ticket got upset that I was mad about all of the changes made and decided to suspend my account. If you check my login history you will see I was logging in just fine even when they were saying my accounts were banned. This is just ridiculous. So far terrible service. Also, on a side note, why do you guys not know when an item is hacked as soon as it happens? If an item is created unnaturally, you all should be able to know it through code and delete the item right away.
Answer from: MrPorter 2013-10-30 11:45:16
Hello Enormity,
Your accounts have been banned because you had illegally modified items in your accounts.
So we have banned your account until we investigate the matter. There are three possibilities that could happen at the end of our investigation:
1.) If you simply bought one illegally modified item, after our investigation, we will delete the item and unban your account.
2.) If you bought more than one illegally modified item, after our investigation, we will decide on a case-by-case basis, which will depend on your prior violations in game, whether or not to unban your account.
3.) If you modified the items, then your account will not be unbanned.
Please note, this is not a small investigation and will take time. So we cannot give you an exact time as to when your account, if it is unbanned, will be unbanned. So please be patient with us, when we unban your account, we will notify you.
Best regards,
MrPorter
Your answer: 2013-10-29 14:31:32
I'm using Enormity and Enromity. And I have never illegally modified any items. All items I have are either from the auction house or are drops from doing runs and upgrading with items purchased from NPC's and/or the item shop.
Answer from: MrPorter 2013-10-29 13:59:10
Hello Enormity,
Your accounts: Enormity and Enromity have been banned because you had illegally modified items in these accounts.
You can only use the other two account associated with this email address.
Which account name are you using?
Best regards,
MrPorter
Your answer: 2013-10-29 13:50:46
Excuse me, since when are they banned and why? I was just on them yesterday. Plus I can still get in them now. I do believe you've misread something. Please check again...
Answer from: MrPorter 2013-10-29 10:42:45
Hello Enormity,
Thank you for contacting customer support.
We cannot change the email addresses of Enormity accounts because they are banned. We can only change enormity1.
Best regards,
MrPorter
Your answer: 2013-10-26 01:33:13
This is still ridiculous. You should just ask for our login and secondary password. Almost all of this info can be gotten from that anyway... But anyhow: [I had all of my character info below]
Even if you just want to delete the last 2 accounts, that's fine. I just need to be able to log into the website on Enormity and Enromity...
Answer from: MrPorter 2013-10-25 15:52:51
Hello Enormity,
Thank you for contacting customer support.
The reason you are having problems with accessing your account is because you have four accounts connected to the same address, so therefore the system does not recognize which account you are trying to change the password for.
In order to change the password for your account, you must have a single email address listed with one account, so therefore you will need to supply us with a new email address for each one of your accounts, at which point you can go in and then change full sets of email addresses.
In order to prove you are the actual owner of this account, we need the following information from you: [Account Info Fields]
Your message: 2013-10-25 00:49:32
Login name involved: [my email]
Problem description:
I cannot log into your new website. This is extremely frustrating. I did the password reset in case that was in but it wasn't. I STILL cannot log in, and on top of that I now must use the random password your site generated to log into the game, meaning I must now open my email with the new password, copy/paste it into the game login screen to get into the game. This is getting stupid. Please revert the site back or fix the login issue.
Thanks,
James… Expand