Any more, Customer Service is the best part of this game. That's fortunate, because they've needed to be.
When I started playing Dark Manor last fall, I thought it was the best game offered by Big Fish or any other online gaming company. The hidden object scenes were beautifully rendered, and the game had an aura of dark mystery. Many of the objects were well and truly hidden, whichAny more, Customer Service is the best part of this game. That's fortunate, because they've needed to be.
When I started playing Dark Manor last fall, I thought it was the best game offered by Big Fish or any other online gaming company. The hidden object scenes were beautifully rendered, and the game had an aura of dark mystery. Many of the objects were well and truly hidden, which made the game challenging and fun. New chapters appeared in a timely manner, as did new in-game items to add incentive to playing.
Now, not so much. Dark Manor seems to have fallen victim to its own success, because it seems that its demands have long since outstripped the talents and imagination of its developers. It's been stuck in limbo for, seemingly, forever.
There have been no new chapters offered in months. There have been no new plots of land to develop, and no new items to buy to decorate them. Recently, we lost a "zoom" ability that let us enjoy visiting neighbors' manors. Little by little, rewards for leveling up and playing daily have eroded, as have in-game opportunities to build up and replenish gold, silver, energy and juju. Freezes and glitches have become normal for many players. Others have been locked out of their games completely. Complaints, once rare, have become rampant. Customer Service can do only so much. They're apologizing for being unable to do more.
Instead of fixing obvious problems or continuing to advance the gameplay, the developers have been retooling the hidden object scenes to make the objects stand out! What's the point of playing a "hidden object game" if the objects are not only not hidden, but appear as bright, garish, tawdry stamps pasted over a dark background?
What's worse, the developers not only are not listening to the opinions of longtime players, but seem to be actively trying to discourage them from playing.
At one time, I'd have given this game a glowing review. Now, I can't. I'm sorry I opened a second manor, because I'm really not motivated to play dumbed-down scenes to keep it up. At this point, a slim hope that at some point the developers will change their minds and reconsider the terrible changes they've made is the only thing that keeps me from deleting the game completely.… Expand